About Us All of us at Romanticgiftshop.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please use our contact page.
If you would like to contact us by mail then please use our head office
notjustballoons.co.uk.ltd
Barnsole House
Barnsole Road
Staple
Kent
CT3 1LE
01304 812228
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept American Express, Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet. |
| Any Missing Items need to be reported no later than 48 hours after reciept of goods, Any parcel sent on a standard delivery needs to be missing for over 10 days before a replacement parcel will be sent. If you wish to cancel your order:
1.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. 1.4 The rights to return the goods to us as referred to in clause1.3 will not apply in the following circumstances: -
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| Delivery Schedule |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included in the prices shown. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. If you are not happy for any reason please contact us on on 01304 813337 and we will do our best to resolve your complaint as quickly as possible. |
| Reaching Us If you need to reach us, please use our contact page, alternatively, you can call on 01304 813337 (International +44 1304 81337 or fax us on 01304 812240 or write to us at Barnsole House, Barnsole Rd, Staple, CT3 1LE. |
| Privacy Policy Romanticgiftshop.co.uk do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. |
Returns Policy If you are not satisfied with an item you have purchased from us please return it to us in it's original condition and we shall refund you for the cost of the goods (we regreat postage costs cannot be refunded). Items must be returned within 7 days of puchase. Personalised items or items which have been made to order cannot be returned.
Missing and damaged items need to be reported to us within 5 working day from delivery of order after this time we are unable to send out any shortages or replacements
NO REFUNDS can be offered for deliveries which are delayed beyond our immediate control. Should your product arrive in a damaged condition or be lost, we will either refund your full payment or despatch another greeting or gift to the same value.
All refunds are given at our discretion and each case will be looked at individually.
Evidence of these circumstances will always be required by us and Royal Mail. We cannot be held responsible for late delivery by Royal Mail or City Link due to local holiday, adverse weather conditions which may hinder transportation of goods, industrial action of postal workers and other incidents which are beyond our immediate control. In such instances, we may only on occasion, be able to offer a refund of the postage incurred for delivery of your goods.
